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English Language Centre

Policies and Procedures

Admissions and Enrolment

Marketing and Pre-enrolment Materials Policy and Procedure

Enrolment Policy and Procedures

Terms & Conditions

Education Agents Policy and Procedure

Transfer Between Registered Providers Policy and Procedure

Refund Policy and Procedure

Refusal Deferral Suspension Cancellation Policy and Procedure

Completion during expected duration policy

Excursion Policy and Procedure

Academic Progress and Student Learning

Attendance Policy and Procedure

Course Progress Policy and Procedures

Plagiarism & Cheating Policy and Procedures

Student Welfare, Support and Conduct

Student Welfare Support & Services Policy & Procedures

Student Behaviour Management Policy and Procedures

Student with Special Needs Policy and Procedure

Complaints and Appeals Policy and Procedures

Complaint Form

Equal Opportunity and Anti-Discrimination Policy

Gender Equity Policy and Procedure

Younger Students and Homestay Policy and Procedure

Child Safety and Protection

Child Safety Policy and Procedure

Child Safe Risk Management Policy and Procedure

Responding To and Reporting Allegations of Suspected Child Abuse

Health, Safety and Critical Incidents

Occupational Health and Safety Policy and Procedure

First Aid and Medical Conditions Policy and Procedure

Accident and Incident Reporting Policy and Procedures

Critical Incident Policy & Procedures

Anti-Bullying and Anti-Harassment Policy and Procedures

Staff, Human Resources and Professional Standards

Human Resources Policy and Procedure

Professional Development Policy

Staff Code of Conduct Policy

Governance, Records and Privacy

Privacy Policy and Procedure

Records Management Policy and Procedure

Copyright Policy and Procedure

ICT Acceptable Use Policy

Social Media Policy