Policies & Procedures
Students and staff need to understand and follow Policies and Procedures for Ozford College. Please click on links provided under Downloads to view our policies and Procedures 
1. RATIONALE
This policy has been developed to meet the requirements of the National Code 2007 Standard 6, where Ozford support students to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.
2. SCOPE
2.1 This policy applies to all Ozford College international students who are currently enrolled.
2.3 Please see also:
- Academic Course Progress Policy
3. POLICY
3.1 Ozford is committed to providing appropriate support services to students to enable and provide them with every opportunity to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.
Pre-Enrolment Guide
All students are provided with a Pre-Enrolment Guide before their arrival in Australia. It provides them with information what to expect at life in Australia and how best to prepare themselves to study at Ozford. A copy is also available on Ozford website.
Arrival in Australia
Ozford arranges for students to be met at the airport and taken to their accommodation. Student need to indicate the need of this service when filling in the application form.
Orientation & Transition Support
All students go through an Orientation Program during their first week at Ozford. The Orientation program involves familiarisation with living and studying in Melbourne. Contents of Orientation program include:
- Orientation to Melbourne and a tour of Ozford
- Details of the course, timetable, teachers contact
- Details of other Student Services and Support available in Student Handbook
- Information on other support available eg. Legal, emergency and health services available
- Visa requirements
- Contacts for assistance with payment, welfare and academic issues
Please see Point 4 “Standard Student Orientation Procedures” for more details.
Students are provided with:
- A copy of Student Information Sheet and Student Handbook
- A copy of Student Enrolment Checklist
- A copy of Student Profile form to complete
Student Handbook
All students are provided with a copy of the Student Handbook during their first week at Ozford. It contains information on:
- Services, facilities and resources available to students
- Visa requirements for international students
- Other relevant information in assisting students to adjust to life & study in Australia
Student Services Support
Ozford College has a Student Services Team designated to support students during their time in Ozford.
Students Services Desks are open daily 8am to 4:30pm Monday to Friday. Students are free to ask approach Student Services Desk for any help or make general enquiries, for example: directions, public transport and other day to day needs, banking. Students are advised to fill in a Student Services Request form in order for their request to be attended to.
The official point of contact for students is the Student Services Officer who has access to up to date details of Ozford’s support services.
For emergency after hours, students are advised to ring: 0403062050
There are also other staff members available to support students are:
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Student Services Coordinator
-
Student Welfare Officer
-
Enrolment Officer
-
Business Manager
-
Facilities Officer
-
IT Support Officers
Their contact details are available in the Student Handbook.
Academic, Language and Learning Support
Academic support is the responsibility of the Student mentor and the High School Academic Director. They have extensive experience in teaching secondary students. Teachers with experience, skills and knowledge in the area of career counselling may also provide advice. You are advised to approach your mentor or the High School Academic Director for more information.
The High School Academic Director assists students with the following:
- Study Skills
- Subject/Unit selections
- Timetables
- Learning Support Strategies
- Personal problems
Contact details: Phone 86637177 (High School Administrative Assistant who can organise contact)
Email vceadmin@ozford.edu.au
Student Mentors
Each High School student is allocated a teacher who acts as the mentor for the student. Students are required to attend a weekly mentor group meeting.
Student mentor have responsibilities for pastoral care matters, for study management, goal setting activities and career guidance. They are the initial contact for students experiencing difficulties associated with study skills, ability to complete tasks on time, health issues, and personal matters. They will refer all serious matters to the appropriate experienced counsellor. Student Mentors are also responsible for alerting the Head of School and the Student Services Coordinator of any problems with students relating to any of these matters including the illegal consumption of alcohol, cigarettes or illegal drugs as theses are prohibited at Ozford.
Teachers are also responsible for alerting the VCE Coordinator and the Principal of any problems with students relating to serious matters including the illegal consumption of alcohol, cigarettes or illegal drugs as these are prohibited at Ozford.
Contact details: Student Mentors can be contacted directly when they are not teaching (usually in their staff room)
Phone 86637177 (High School Administrative Assistant who can organise contact)
Welfare Counselling
Ozford has a Student Welfare Officer and qualified counsellor on site 8:30am to 5pm Monday to Friday. Students are advised to make appointment with the Student Services Officer to see the Student Welfare Officer if they have any issue or concern regarding life in Ozford and Australia. Urgent matters will be attended to promptly. The Student Welfare Officer will refer students to the appropriate person if the matter is of a non personal nature. Counselling sessions can be arranged if required. Contact details are available on Student Handbook.
Regular University Information Seminars are conducted to provide students with further education information. There is also a Career Advisor to help students in terms of future options. Contact Details are available on Student Handbook.
4. STANDARD STUDENT ORIENTATION PROCEDURES
(For the beginning of Term for each new intake)
- Take Roll. Return it to Student Services when taken
- Send any students to High School Academic Director who have not as yet paid fees (List provided)
- Take students through the content of the Student Handbook (See Attached): give particular emphasis to:
- a. Student support services available to students (hand book pages 15 – 17)
- b. Legal services (handbook page 22)
- c. Emergency and health services (hand book page 22)
- d. Facilities and resources (hand book pages 13 – 14)
- e. Complaints and appeals processes (hand book pages 9 – 10)
- f. Visa conditions relating to course progress and attendance (hand book pages 18 – 19)
- g. attendance requirements and lateness/absence process (hand book page 6)
- h. Code of Conduct (hand book pages 6 – 9)
- i. IT Acceptable use Policy (hand book page 10)
- j. safety matters (hand book pages 14 – 15)
- k. specific contact details list for emergencies (hand book pages 4 and 22)
- l. Homestay requirements (hand book page 12, 16, 19)
- m. Official contact personnel;
- i. Student Support Services (for Welfare and personal matters) Beth Hunter at Reception 86637137)
- ii. High School Academic Director (for Academic and school conduct and behaviour issues) Peter Devine (contact through Tanya Hannam at Reception 86637177)
- Take students through the HS Organisational diagram (attached) and Student Services organisational Diagram (attached) and explain to students who they can contact. (handbook page 17). Introduce the Student Services Officer as official point of contact.
- Take the student through and have students sign The Student Handbook and other School Rules form and collect it. (see attached)
- Students from ELICOS and ongoing HS students retain current IT related username and password. New students see Student services at Reception for directions as to how to obtain these.
- Distribute timetables and explain the timetable structure.
- Tell students with subject clashes or who wish to request a subject chance to see the VCE coordinator or Timetabler after the Orientation session. Alert students who change subjects that they may be issued with a new timetable if this is necessary.
- Tell students in year 11 that wish to be considered for entry into the Year 12 Chinese or Vietnamese LOTE class that they much attend a TEST (start of year only)
- Distribute the College Diary. Take students through it quickly.
- Tell those starting HS for the first time that they see student services for a new Student Card. Ongoing HS students use the card from last year or from ELICOS.
- All students are to complete the Student Profile Form and return to the Students Monitors on the spot if complete (if medical Insurance information or other information is not available have the student return the form with the details to Student Monitor by the end of the week)
- Tell all students that they are to provide the student Monitor with a copy of current VISA, Medibank Cover and Passport main page wither today or by the end of the week. Assistance will be given with photocopying at Reception for 15 minutes after the orientation Session and on Thursday at lunch time.
- Distribute the Camp Information Sheet, go through the sheet and emphasise that the Camp is compulsory and absence will impact on attendance requirements. (Start of year and July intake only)
- Distribute the Textbook Instruction Sheet. Go through the instruction sheet with the students.
- Attend to any other notices included in the Orientation Pack.
- Remind students of what they need to do about subject clashes and changes, copies of VISA and Passport, completed Student Profile Form, Student Cards.
- Remind students that they are expected to finalise Textbooks by ------------- and that Classes will start on ---------------- at 8:50am
- Remind students to get a sleeping bag for the camp and to return camp forms by the due date.