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Courses » Vocational Education  » Courses » Certificate III in Business  

Certificate III in Business

(Course Code BSB30107 / CRICOS Code: 069862F )



Course Aims
This qualification reflects the role of individuals who apply a broad
range of competencies in a varied work context using some discretion,
judgement and relevant theoretical knowledge.
They may provide technical advice and support to a team.

Possible job title includes:
Job roles and titles vary across different industry sectors.

Possible job titles relevant to this
qualification include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator
Course Content

Total number of units = 12

BSBCUS301A Deliver and monitor a service to customers

BSBADM311A Maintain business resources

BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system

BSBCMM301A Process customer complaints


BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents

BSBOHS301B Apply knowledge of OHS legislation in the workplace

BSBWOR301A Organise personal work priorities and development

BSBWRT301A Write simple documents



Mode of Study
Face to Face

Assessment Method/s:
  • Observation of ongoing activities in class and in a commercial kitchen
  • Face to face delivery
  • Short formal and informal tests
  • Presentation of Portfolios
  • Role plays
  • Observation of group discussion
Course Outcome and Pathway
This course is designed for students who want to acquire the
knowledge and skills to pursue employment or further training in a
range of Business and IT areas.


Course Duration
10 Weeks


2012 Intakes
Term1: 13/02/2012 - 15/02/2012
Term2: 30/04/2012 - 01/07/2012
Term3: 16/07/2012 - 16/09/2012
Term4: 01/10/2012 - 02/12/2012
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Ozford College Pty. Ltd T/A Ozford College. CRICOS No. 02427A Registered School No. 2016 - Ozford English Language Centre Pty. Ltd. T/A Ozford English Language Centre CRICOS No. 02501G Ozford Business College Pty. Ltd. T/A Ozford College of Business CRICOS No. 02573B RTO No. 21442

Ozford College of Business ABN: 82 106 243 378   Ozford English Language Centre (ELICOS) ABN: 35 100 454 475   Ozford College High School ABN: 41 102 265 225

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